Support
Need help with PetKeep? Here are quick answers to common questions.
Is my data backed up to iCloud?
In the current version, data is stored locally on your device only. iCloud backup support is planned for a future update. We recommend exporting PDFs periodically as backups.
Can I track multiple pets?
Yes, you can track unlimited pets.
How do I export a PDF for my vet?
Go to Settings → Export PDF. The report includes medication history, adherence stats, and weight trends.
Will I lose my data if I delete the app?
Yes. Since all data is stored locally, deleting the app will remove all records. Please export a PDF backup before uninstalling.
Contact us
Email: support@lockeep.app
Response time: We typically respond within 3 to 5 business days.